1. MAN
2. WAN
3. PAN
4. LAN

- (provides) user interface
– input/output control
– security
– handling interrupts
– spooling
– memory management
– processor management
– utilities (e.g. copy, save, delete, re-name, etc.)
– maintain user accounts
– load/run software
– error reporting/handling
– multiprogramming
– batch processing (JCL)/real time processing
– multitasking/multiuser/multi-access
– file management

– fact finding
– feasibility study
– analysis
– design
– testing
– documentation
– implementation/changeover/installation
– evaluation
– maintenance

Open source : refers to software provided freely with its source code. The user can modify and redistribute the software.

Freeware: these are software that can be downloaded for free and distributed, buta  the source code is hidden and cannot be altered.

Shareware: is software that is available for free within a given trial period, after which it must be bought.

Proprietary: software made for commercial purposes. The source code is hidden, and it can only be used after paying for a licence.

• a computer that responds to requests to provide information and services over the Internet - an Internet server
• defines how messages are transmitted and formatted over the Internet-HTTP
• software that enables users to access/view documents and other resources on the Internet - Browser     
• numerical ID for each device on the Internet-IP address
• unique ID for a network interface card  -MAC address

(a) Identifying technologies that may be used in a proposed system

• System Analysis/Information gathering/Problem recognition

(b) Identifying the shortcomings of the old system

• Problem definition

(c) Prepares the software migration plan

• Implementation stage

Phased:
Advantages:

• only a small part of the operation affected if new system fails
•  no need to pay for two sets of wages

Disadvantages:

•  time consuming (each part needs testing fully before expanding system)

Pilot:
Advantages:

• if new system fails, only that part will be affected
• possible to gradually train staff on pilot before whole system changes over

Disadvantages:

•  time consuming (waiting to see how pilot works before rolling out to rest of the organisation)

Direct:
Advantages:

•  less likely to malfunction since fully tested
• immediate benefits/less time wasted
•  reduced costs (only one system so no need to duplicate staff)

Disadvantages:

• disastrous if the new systems does fail

Parallel:
Advantages:

•  if new system goes down, there is a backup system in place
• possible to gradually train staff/staff have time to get used to the new system

(i) Jobs collected together for processing at a later time
(ii) Output produced quickly enough to affect the next input
(iii) User has direct contact with the processor
(iv) User cannot communicate directly with the processor

Advantages of  of Hard Disk Drive

• Hard disk drives are cheaper per gigabyte than solid state drives.
• Hard disks have a longer lifespan than solid state drives

Disadvantages of Hard Disk Drives

• Consumes more power than SDD
• They are noisy.
• They are slower than solid state drives.
• They are susceptible to wear and tear as they have movable parts.

Advantages of Solid State Drives

• Are faster than HDDs
• It is more durable as it does not have moving parts
• Consumes less power
• Are not noisy

Disadvantages of SDD

• It costs more than a conventional hard disk
• Have fewer write/erase cycles compared to a hard disk drive
• Lost data cannot not be recovered

• mirrored hard disk/hot standby/second computer
• re-run the old master file with the transaction file

 Control unit

• devices are automatically detected and configured when initially attached
• Impossible to connect device incorrectly/connector only fits one way
• has become the industry standard
• supports multiple data transmission speeds
• lots of support base for USB software developers
• supported by many operating systems
• backward compatible
• faster transmission compared to wireless

Incremental:

• Only the changes need to be backed up
• The software/OS/settings are unlikely to have changed between backups
• Small number of files likely to be used/edited between backups
• Take less time to backup
• Each backup will take less memory space to store

Full:

• Backup all the data/files and software
• It might not take a significant time to back up entire system
• He might only have a small number of files to be backed up each time
• Safer as have more past versions to revert to
• User may have changed settings on computer
• Faster to restore the backup
• Needs to do a full before he can do an incremental

• where the new system is completely different from the old one
• if there has been extensive testing of the system and the system analyst has confidence in its functionality
• If the system is not critical

Dual input of data

• Two inputs are compared by the system and any discrepancies are reported (and not stored.)
• Data input once, either printed out or checked on the screen and  errors corrected

 Rules are given to the processor

• Only accept A, B, C, D, E, F, G i.e Any other input rejected.

Drop-down list/radio buttons

• Provides only valid inputs, so no other validation is required

State the function of each of the following keys on the computer keyboard :  (2mks)

Backspace;

• Deletes characters to the left of the cursor

Insert

• Add characters at the cursor position
• Toggles between overtype and insert modes

An organization intends to replace an existing system by carrying out the process in stages .

Name the implementation strategy ;  (1mk)

• Phased change-over

Give two reasons why the  organization is opting to use the implementation strategy  in (a) above (2mks)

• Gives employees time to learn
• Organizations can revert to the old system in case of failure
• Reduces resistance by the employee
• It is easier to find system errors as you are dealing with only one part at a time
• Accessing parts of the old system is still is possible in case of failure of the new system

Optical Mark Recognition; Optical Character Recognition; Magnetic Ink Character Recognition ; Optical Bar Recognition

Giving answers as readers is also acceptable, that is, Optical Character Readers, Magnetic Ink Character Readers; Optical Mark Readers

SECTION A (40 MARKS)

1.What is meant by

    a)Analogue data

     b)Digital data                           (4 mks)

2. Distinguish between transcription and transposition types of errors and give an example of each  (4mks)

3. a)What are peripheral devices?  (1mk)

   b)Give two examples of peripheral devices  (1mk)

4a)What meant by the term user-friendly as used in software development? (1mk)

  b)Distinguish between the terms single-tasking and multi-user as used in operating systems  (2mks)

5.What actions should be taken in case of a fire outbreak in the computer laboratory?  (4mks)

6a) What is an Internet Service Provider?    (1mk)

  b) An employee in a business company is charged with the responsibility of putting the company advertisements on the Internet.

 i) State the professional title of the employee. (1mk)

ii) Give an example of software used by this employee to carry out the above task.    (1mk)

7.Differentiate between COM ports and LPT ports     (2mks)

8.Explain two ways in which ICT can enhance commerce.  (2mks)

9. Explain the following software terms:

    a) Portability       (1 mk)

    b) Modularity      (1 mk)

10. a) State two application areas of desktop publishing software. (2mks)

     b) Explain the following graphic terms:                                                                                     

     i) Rotate (1 mk)

    ii) Crop  (1mk)

12. a)List two arithmetic operations that can be performed on a row of numeric data in a word processing table.    (1 mk)

     b) In each case of (a) above, write the expression used.  (2mks)

13. List two methods of gathering information during the system development process   (2mks)

14.Name three types of optical disks.(3mks)

15.The diagram below shows a formatted plate surface of a storage disk.

            Shade and label:

            a)         one sector                                                                                ( 1mk)

            b)         One block                                                                                (1mk)

SECTION B (60 MKS)

Answer question 16 and any other three questions from this section in the  space provided

16 a) List two examples of:

       i) Third generation languages    (2mks)

       ii) Object oriented languages    (2 mks)

b) Draw a flowchart to compare three non-equal numeric values A, B, C and prints the largest of the three. (11 mks)

17 a) One of the functions of an operating system is job scheduling.  Explain what is meant by job scheduling.   (1mk)

    b)List and explain three types of user interfaces.                      (6 mks)

    c)Describe the following categories of software:

       i) Firmware                 (1mk)

       ii) Proprietary software  (1mk)

     d) a new company XYZ intends to go into the business of desktop publishing. Advise the company on three computer hardware system specification features to consider as a measure of enhancing performance. (6 mks)

18. a) distinguish between the following sets of terms as used in spreadsheets.        (2mks)

     i)Worksheet and workbook

     ii) Filtering and sorting

     b) State one way in which a user may reverse the last action taken in a spreadsheet package.        (1 mk)

     c)The following is a sample of a payroll. The worksheet row and column headings are marked  1, 2, 3, .  and A, B, C.  respectively